Warranty & Service

SCOOTER FACTORY USA

  • PRODUCT WARRANTIES

Limited Warranty
SCOOTER FACTORY USA products are warranted to the original retail purchaser, when purchased directly from an authorized SCOOTER FACTORY USA reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of:

  1. All electric scooters: 30 days from the date of purchase
  2. Limited 1 year warranty on Enclosed models
  3. EWHEELS branded electric bicycles and Mobility scooters :90 days from the date of purchase

SCOOTER FACTORY USA replacement/maintenance parts & accessories: 30 days from the date of purchase/receipt when purchased directly from SCOOTER FACTORY USA

  • Shipping charges included in the Purchase Price of the Merchandise are non-refundable. Customer is responsible for returning merchandise at their own expense. Specific Warranty Items Batteries (factory-installed in a SCOOTER FACTORY USA bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from SCOOTER FACTORY USA.
  • Items Not Covered
    Warranties are limited to replacement of parts and/or products determined by SCOOTER FACTORY USA, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance. SCOOTER FACTORY USA  Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, water damage,  or use in any other manner for which such products were not specifically designed. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. SCOOTER FACTORY USA will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. The SCOOTER FACTORY USA Limited Warranty does not cover or apply to any SCOOTER FACTORY USA product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by SCOOTER FACTORY USA as acceptable for rental or commercial use. The SCOOTER FACTORY USA Limited Warranty does not cover or apply to any SCOOTER FACTORY USA product sold by a non-authorized reseller or retailer. The SCOOTER FACTORY USA Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by SCOOTER FACTORY USA to the original retail purchaser.
  • Warranty Claims
    Those parts and/or products which are determined by SCOOTER FACTORY USA to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by SCOOTER FACTORY USA Customer Service Department. Warranty claims must be made by the original purchaser by contacting the SCOOTER FACTORY USA  Customer Service by email at service@SCOOTERFACTORYUSA.com within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from SCOOTER FACTORY USA .SCOOTER FACTORY USA , at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. SCOOTER FACTORY USA shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of SCOOTER FACTORY USA hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of SCOOTER FACTORY USA to the repayment of an amount equivalent to the purchase price of the product in question.

Parts and Repairs

Please contact an authorized Dealer or SCOOTER FACTORY USA  Customer Service directly with any parts and repairs questions at mailto:service@SCOOTERFACTORYUSA.com.
Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. The tire and inner tube warranty doesn’t include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.

    • Warranty Claims
      Those parts and/or products which are determined by SCOOTER FACTORY USA to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by SCOOTER FACTORY USA Service Department. Warranty claims must be made by the original purchaser by contacting the SCOOTER FACTORY USA Customer Service Call service@SCOOTERFACTORYUSA.com  within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS. ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. SCOOTER FACTORY USA shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of SCOOTER FACTORY USA hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of SCOOTER FACTORY USA  to the repayment of an amount equivalent to the purchase price of the product in question.

Shipping & Handling fees will apply to all claims made under this warranty and will be charged to the claimant at the time products are shipped from SCOOTER FACTORY USA distribution center.

 

Cart
Your cart is currently empty.